About Us

Discover our vision, values, and how we came about.

Our Vision

“Luxury begins where precision meets identity.”
Sérac was built on the belief that true luxury is not in excess, it’s in definition.

We transform the existing into the exceptional, refining timeless pieces through detail, craftsmanship, and meaning.


Every creation becomes an emblem of individuality, not made from scratch, but reborn through precision.

Sérac is a luxury masculine personalization house where the art of precision meets the emotion of identity.

We specialize in transforming existing high-quality pieces into bespoke symbols of refinement and legacy.

Our Vision

Frequently Asked Questions

What defines Sérac?

Sérac is built on craftsmanship, individuality, and timeless design. Every piece we create embodies quiet strength and refined taste, made for men who value detail, substance, and authenticity. We don’t just make products; we craft your legacy.

Which items can be customized?

Most Sérac pieces can be personalized, from statement accessories to refined lifestyle items and packaging. Any product that can be customized features a “Customize” button, allowing you to tailor it to your exact preference.

How does the customization process work?

Sérac keeps personalization simple, precise, and seamless. Visit our Customization page, share your idea, and our design team will respond within a few hours. We’ll connect with you via WhatsApp to finalize the details, confirm your design, and share a secure payment link. Every request is handled with discretion and care.

How long does customization take?

Customization typically takes 3–7 business days, depending on the design complexity. We keep you updated from start to finish and provide a tracking link once payment has been made.

Can I place bulk or corporate custom orders?

Yes. Sérac handles corporate gifting, event branding, and private-label collaborations. Share your brief through our Partnership page, and our team will design a custom solution that aligns with your vision.

Do you ship internationally?

Yes. Sérac ships worldwide. Every order is carefully packaged and handled by our trusted logistics partners to ensure it arrives in perfect condition, wherever you are.

How can I track my order?

Once payment has been made, you’ll receive a tracking reference on the thank you page, please kindly look out for it. You can also email it to yourself for future purpose. You can track your order directly on our Track Order page using your order ID.

What payment methods do you accept?

We accept major debit and credit cards, as well as secure online payment links for personalized orders. All transactions are protected and confidential.

Can I return or exchange my order?

Because each Sérac piece is made to order, we only accept returns for items that arrive damaged or incorrect. Contact us within 48 hours of delivery, and our team will resolve the issue swiftly.

How can I collaborate with Sérac?

We welcome partnerships with creators, stylists, and luxury brands that share our values of excellence and distinction. Visit our Affiliate & Partnership Section page or send us your proposal, let’s build something exceptional together.

How can I reach the Sérac team?

You can reach us through the Contact Us page, or email. Whether you have a request, idea, or inquiry, our team is always ready to assist with precision and professionalism.

How can I contact support?

You can reach us via the Contact page or email support at stonecold.serac@gmail.com. Our team is available Monday to Friday to resolve all issues.

Where does Sérac operate?

We operate globally, offering products and services to customers worldwide.

Testimonials

Sérac’s service was exceptional, and the product quality exceeded my expectations. Highly recommend!
— Kinight
Amazing experience! Everything screams luxury.
— Ifbankz
I love Sérac! Their attention to detail and customer care is top-notch.
— P.Williams

How to Shop

Shopping with Sérac is designed to be seamless, elegant, and personal.

1

Browse Our Collection

Discover timeless Sérac pieces, curated with attention to detail and luxury.

2

Select Your Favorites

Choose the items you love and add them to your cart. Products marked “Customize” let you tailor colors, packaging, or personal details.

3

Make a Custom Request

Submit a customization request through our Customization Page and we’ll craft your order to match your vision.

4

Enter Your Details

Provide accurate billing and shipping details for a smooth delivery.

5

Worldwide Shipping

We deliver globally with care, every Sérac package is handled with precision and elegance.

6

Confirm & Pay

Complete your order and make payment through our secured payment provider.

7

Save Your Order Reference

Keep your Order/Tracking Number safe to check delivery progress.

8

Confirm & Track

Track your order progress directly on the Sérac Track page.

Affiliate Program

At Sérac, we believe in the power of community and shared growth. Our Affiliate Program is designed for creators, entrepreneurs, and loyal customers who want to earn while promoting a brand they genuinely love.

As a Sérac Affiliate, you’ll enjoy:
1. Competitive commissions for every successful referral
2. Access to exclusive campaigns, discounts, and product launches
3. Personalized affiliate links and easy performance tracking
4. Creative resources and ongoing support to help you succeed
It’s simple, share Sérac, grow your network, and get rewarded for it.

Affiliate Program

Working Hours

We’re open and happy to assist you during the week!

Monday – Friday: 9:00 AM – 6:00 PM

Saturday & Sunday: Closed for rest and renewal 🌿

All messages sent after hours will receive a response once we’re back online.

Partnerships

We collaborate with selected partners to deliver exclusive products and experiences to our clients.

At Sérac, we believe collaboration is the cornerstone of innovation.

We’re always open to meaningful partnerships that align with our mission, whether you’re a brand, agency, distributor, or creative professional.

Our partnerships focus on:
Brand collaborations to create unique customer experiences
Wholesale and distribution opportunities for retail growth
Corporate gifting or bulk orders for companies and events
Creative collaborations with designers, influencers, and visionaries

Partnerships